Privacy Policy

Your privacy and confidentiality matter

At The Hummingbird Room, I am committed to protecting your privacy and handling your personal information with care, respect, and confidentiality. This privacy policy explains how I collect, use, and store personal data in line with UK GDPR and the Data Protection Act 2018.

Who I am

The Hummingbird Room – Therapeutic Counselling
Counsellor: Lisa Darrington
Email: lisa.hummingbird@proton.me

I am the data controller for any personal information you provide through this website or when contacting me.

What information I collect

I may collect the following personal information when you contact me or use my website:

• Your name
• Email address
• Telephone number
• Any information you choose to share in an enquiry message

This information is usually collected via email, telephone, or a website contact form.

How I use your information

I collect and use personal information only for the purpose of:

• Responding to enquiries
• Arranging and managing counselling sessions
• Providing information about my services

I will only use your information in ways that are fair, lawful, and transparent.

Confidentiality

Any information you share with me is treated as confidential. I will not share your personal data with third parties unless:

• You have given your explicit consent
• I am legally required to do so
• There is a serious risk of harm to you or others

These limits to confidentiality would be discussed with you where relevant.

How your information is stored

Your information is stored securely and accessed only by me. Reasonable steps are taken to protect your data from unauthorised access, loss, or misuse.

Electronic records are password protected, and any paper records are kept securely.

How long I keep your information

I only keep personal information for as long as necessary. Enquiry data is usually retained for a short period unless it leads to ongoing work.

If counselling takes place, records are kept in line with professional and legal guidelines.

Your rights

Under data protection law, you have the right to:

• Access the personal information I hold about you
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Ask how your data is being used

If you have any questions or concerns about your personal data, you are welcome to contact me.

Website analytics and cookies

This website may use basic analytics to understand how visitors use the site. This information is anonymous and does not identify you personally.

Changes to this policy

This privacy policy may be updated from time to time to reflect changes in legal requirements or how information is handled. The most recent version will always be available on this website.

Contact

If you have any questions about this privacy policy or how your information is handled, please feel free to get in touch.